As a locally owned family business, Ace Trailers Australia takes pride in the quality of our products and the service we provide. Customer satisfaction is important to us, and we strive to manufacture reliable, high-quality trailers built to last.

We stand behind our workmanship and aim to make the warranty process as straightforward as possible should an issue arise.

As our trailers incorporate components sourced from a range of specialist suppliers, warranty periods can vary depending on the component and manufacturer.

Where applicable, a minimum 12-month manufacturer's warranty is generally provided on parts found to be faulty due to defects in materials or workmanship. Wherever possible, the relevant manufacturer's warranty is extended to the customer, subject to the applicable warranty conditions.

Unless otherwise agreed in writing, the warranty period commences from the date the trailer leaves our workshop. This also applies where a trailer is purchased through a boat dealer or other third-party retailer.

Individual components may be subject to the warranty conditions of their respective manufacturers. Where a component is covered by a supplier's warranty, Ace Trailers Australia will assist with the assessment and warranty process wherever possible.

 At Ace Trailers Australia, we take pride in the quality and durability of our locally manufactured aluminium trailers.

Our chassis and structural components are generally covered by a minimum five-year manufacturer's warranty, with longer warranty periods available depending on the trailer's design, construction and intended application.

As we manufacture trailers for a wide range of purposes, warranty periods can vary according to how the trailer is designed and used. Trailers intended for commercial or demanding work applications may carry a shorter structural warranty period due to their operating conditions and expected usage.

The applicable structural warranty period will be advised at the time of purchase.

Our trailers are designed for normal road use unless otherwise specified or agreed at the time of purchase. Unless specifically designed and supplied for off-road applications, our trailers are not classified as off-road trailers.

Damage resulting from use outside the trailer's intended application, including unsuitable off-road use, dirt tracks or unsealed roads, may not be covered where that use has caused or contributed to the damage.

For enquiries relating to chassis or structural warranty claims, please contact us with the trailer's VIN (Vehicle Identification Number) and year of manufacture so we can assess the applicable coverage.

Our standard manufacturer's warranty process is back-to-base, with warranty inspections and repairs preferably carried out at our Perth workshop.

Where practical, we prefer to inspect and complete warranty repairs ourselves to ensure the work is carried out to our standards.

If returning the trailer to our workshop is not practical, or alternative repairs are being considered, please contact us before arranging any work. We will discuss the circumstances and determine an appropriate assessment process.

Where repairs are undertaken by a third party, we may require photographs, inspection reports, invoices and the return of affected components or materials for assessment before determining warranty coverage.

Transport and return costs associated with warranty claims are subject to the applicable warranty conditions and Australian Consumer Law.

The ongoing maintenance and care of your trailer is the responsibility of the owner. Regular servicing and inspections are essential to maintaining the safety, reliability and performance of your trailer.

Warranty does not cover damage resulting from misuse, neglect, improper loading or inadequate maintenance where these have caused or contributed to the fault.

Owners are responsible for ensuring their trailer is maintained appropriately, including but not limited to:

• Regular servicing of brakes and braking components.
• Inspection and maintenance of wheel bearings and seals.
• Inspection of hubs, axles and running gear.
• Ensuring loads are correctly positioned and securely fastened.
• Regular inspection of tyres, suspension, lights and other running gear.

 We recommend that wheel bearings and seals are serviced at intervals not exceeding six months to help maintain the safety, reliability and performance of your trailer.

Warranty claims relating to original factory-fitted wheel bearings may not be accepted after the first six months of ownership if evidence of the required bearing servicing cannot be provided.

Bearing-related warranty claims will not be accepted after 12 months from the trailer's initial sale date, subject to any rights or remedies available under Australian Consumer Law.

Proof of servicing must be provided when making bearing or seal-related warranty claims. This also applies to claims involving consequential damage to hubs, brake callipers or axles resulting from bearing failure.

We strongly recommend visually inspecting your bearings, seals and other running gear before undertaking long journeys. Regular inspections and preventative maintenance can help identify potential issues before they develop into more serious problems.

Our manufacturer's warranty does not cover faults or damage resulting from:

• Normal wear and tear through everyday use.
• Accidental damage, misuse or neglect.
• Improper loading or use beyond the trailer's rated capacity.
• Lack of appropriate maintenance or servicing.
• Damage caused by incorrect operation or unauthorised modifications.
• Damage resulting from an accident, impact or external factors.
• Components or accessories covered by separate manufacturer warranties, where applicable.

This list does not limit any rights you may have under Australian Consumer Law.

This manufacturer's warranty is provided in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this warranty is intended to exclude, restrict or modify any rights or remedies available to customers under Australian Consumer Law.

The information above outlines our general manufacturer's warranty conditions. Individual components and trailer configurations may have additional warranty requirements.

For further information, or to discuss a potential warranty claim, please contact Ace Trailers Australia.

When contacting us about a warranty enquiry, please have your trailer VIN and year of manufacture available.

Ace Trailers Australia Pty Ltd

Perth, Western Australia

Phone: (08) 9408 1240

Email: admin@acetrailers.com.au

Business address: 2/2 Welsh Place Landsdale WA 6065