As a locally owned family business we value customer satisfaction and strive to ensure the best quality of our product and to provide the best customer service we can.
As parts are sourced from different suppliers the warranty on certain aspects of the trailer can vary, however there is often a minimum 12 months warranty on all parts which are faulty and a manufacturers warranty is extended to the customer on all parts wherever possible, provided they meet the criteria set by our suppliers.
All warranties are classified as back to base meaning any shipping or transport costs involved in returning parts are the responsibility of the trailer owner. It is our preference that we carry out any repair or warranty work wherever possible, however we understand that certain circumstances may prevent this. If a trailer is unable to be brought back to base for repairs or if a customer chooses to seek repairs via a third party a warranty cannot be claimed unless all the parts or materials in question are returned to our premises for our assessment.
All structural and chassis components are covered for a much longer duration depending on the type and age of trailer, for more information please contact us with a provision of the trailer's VIN (Vehicle Identification Number) and year of manufacture.
Damages to the trailer incurred through owner misuse, including a lack of maintenance or upkeep are not covered under warranty and any repairs or replacements that fall under this category are at the cost of the owner.
It is the responsibility of the customer to ensure the upkeep of their trailer, including but not limited to the servicing of brakes, bearings and running gear and the proper securing of their load.
Please note that the above is not an extensive outline of our Warranty terms, for more information please contact us.
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